Online CPD Course for Healthcare Professionals
AI Essentials for Primary Care: Tools, Ethics and Everyday Applications
AI is already part of how primary care works. Whatever your role, it is already changing what patients expect, what colleagues ask, and what good practice looks like.
This course gives you the governance knowledge and frameworks to keep up with all of it – and feel equipped, not exposed.
WHO THIS COURSE IS FOR
Designed for everyone in the primary care team who wants to use AI properly, safely, and with the knowledge to back it up. No technical background required.
Clinical roles: practice nurses, nurse practitioners, pharmacists, prescribing pharmacists, physician associates, advanced practitioners, paramedics and healthcare assistants
Operational roles: practice managers, medical receptionists and administrative staff
Are you a GP? We have a dedicated course with scenarios and frameworks specifically designed for GP decision-making and leadership responsibilities. Click HERE to learn more about AI Essentials for GPs.
WHY PRIMARY CARE TEAMS NEED THIS COURSE NOW
AI Essentials for Primary Care answers your critical questions:
1. Is it safe to trust what the AI tells me?
An AI system can process every data point correctly and still miss something critical. Knowing when to trust it is a professional skill, not a technical one.
2. Am I actually using these tools the right way?
When healthcare professionals used an AI tool with 92% diagnostic accuracy, they scored lower than the AI alone. Having access to AI and using it well are not the same thing.
3. Am I covered if something goes wrong?
The CQC is not asking whether your organisation uses AI. It is asking whether you have governance in place for how you use it.
WHAT WILL I BE ABLE TO DO?
- Know exactly when to trust AI output, and when to question it – Spot errors, fabrications and outdated recommendations before they reach a patient. The SAFER Evaluation Framework means you never have to work it out from scratch again.
- Have a confident answer when your manager asks “should we use this?” – The course gives you the criteria to evaluate current AI tool against NHS standards, backed up by a checklist you can use straight away.
- Know what to say when a patient asks about AI – From opt-outs and data use to maintaining trust, you will leave with the understanding and the words to back it up.
- Know which AI tools are already deployed across the NHS and where the regulatory framework stands – Walk into any conversation about AI fully informed.
“AI is already influencing every aspect of primary care. This course gives healthcare professionals the clarity and structure to engage with it safely.”
– Dr Dipesh Naik MBBS MRCGP, Senior Digital Health Lecturer and Course Presenter
MEET YOUR EXPERT EDUCATORS
Developed by the CCH Academic Team and reviewed by members of our Academic Advisory Board, this course blends frontline primary care experience with senior NHS oversight.
Professor Mike Bewick, FRCP, FRCGP
GP, former Deputy Medical Director, NHS England | CCH Academic Advisory Board Member
Prof. Bewick reviewed the course content to ensure it reflects NHS priorities for safety, governance, and responsible AI adoption.
Dr Dipesh Naik, MBBS MRCGP DPD MSc
GP, CCH Senior Digital Health Lecturer | CCH Academic Advisory Board Member
Dr Naik presents the course with first-hand primary care experience and direct, NHS-aligned guidance on safe AI use across multidisciplinary teams.
WHAT IS COVERED IN THE COURSE?
Introduction to the Course (12 min)
- Brief introduction to the course
- Meet Dr Dipesh Naik
- Pre-course questionnaire
Part 1 – Unlocking AI Basics: Why It Matters for Your Practice (28 min)
- Core AI Concepts for Primary Care
- The Evolution and Implementation of AI in Primary Care
- AI’s Role in UK Healthcare Systems
- Collaborative AI Guidance for Your Role
- [OPTIONAL] Emerging AI Trends Shaping Clinical Practice
Part 2 – AI in Action: Streamlining Your Clinical Workflows (21 min)
- AI-Assisted Triage and Support Tools in Your Practice
- Integrating AI for Results and Workflow Efficiency
- Hands-On AI Workflow Interactions
- [OPTIONAL] Voice Documentation and Chatbot Aids
Part 3 – Smarter Decisions with AI (33 min)
- AI-Driven Diagnostic and Predictive Scoring
- Stratifying Patients with AI Tools
- AI-Human Dynamics in Decision Making
- Practical Role-Based AI Scenarios
- [OPTIONAL] Preventive Care Screening via AI
Part 4 – Ethical AI Use: Ensuring Safety and Accountability (27 min)
- Protecting Privacy and Reducing Bias in AI
- NHS Guidelines and AI Evaluations
- Consent Transparency and GMC Accountability
- [OPTIONAL] Explaining AI Models and Human Oversight
Part 5 – Making AI Work for You (40 min)
- Evaluating and Implementing AI Tools
- Personal Reflection on AI Integration
- Practical AI Resources and Checklists
- Linking AI to Your CPD and Appraisal
- [OPTIONAL] Sustaining Human Relationships in the AI Era
Part 6 – Certificate (30 min)
- Course Recap
- Certification Assessment
- Post-course Questionnaire & Feedback
- Applying What You Have Learned
- Your Certificate
Practical Resources
5 clinical reference tools to download, use and keep:
- The SAFER Evaluation Framework for AI in Primary Care
- The Pre-Implementation Safety and Governance Checklist
- Patient Communication Essentials for AI Use
- AI Tools in Healthcare – Quick Reference Sheet
- NHS Guidelines and AI Evaluations
HOW WILL I LEARN?
- Video lessons with transcripts
- Interactive e-learning scenarios
- Downloadable clinical reference tools for evaluation and implementation
- Reflective exercises linked to appraisal and CPD records
- End-of-course quiz and Certificate of Completion
FREQUENTLY ASKED QUESTIONS
Q: I am not a clinician. Will this course still be relevant to me?
A: Yes. The course is designed for everyone in the primary care team. Practice managers, receptionists and administrative staff all work with AI systems and need to understand how they operate, particularly those involved in triage, appointment booking and patient communication.
Q: How long do I have to complete the course?
A: The course takes around 3.5 hours, but you can complete at your own pace and according to your schedule.
Q: Can I use this for my professional development?
A: Yes. The course provides 3.5 CPD hours and a Certificate of Completion. For registered professionals (nurses, pharmacists, physician associates), this supports your appraisal and revalidation requirements. For all staff, it demonstrates professional development and can be included in your appraisal portfolio.
Q: Is this suitable for part-time and bank staff?
A: Yes. The course works for all primary care professionals regardless of working pattern. The guidance and checklists apply across all practice settings.
Q: Do I need technical knowledge or prior AI experience?
A: No. The course takes you from foundational concepts to practical application. No technical background required.
IS THIS SHORT COURSE RIGHT FOR ME?
- You want clear, NHS-aligned guidance on how AI fits into everyday primary care.
- You need practical tools and checklists to evaluate and use AI safely.
- You prefer focused CPD that fits around your work and delivers real outcomes.
- You value evidence and ethics over hype and speculation.
THE PRICE AND WHAT IS INCLUDED
- Course price: £79.00. Introductory offer: NOW £49.00
- 3.5 hours of CPD accredited online learning
- 5 practical Toolkits you will use in practice
- Downloadable transcripts for easy reference
- CCH Certificate of Completion
- Immediate access – start learning in the next 10 minutes
