U.S. healthcare industry powers toward digital future
In an era marked by rapid technological evolution, the healthcare industry in the United States is making significant strides towards a digitally-enhanced future. A recent study conducted by Information Services Group (ISG), a prominent global technology research and advisory institution, sheds light on this transformative journey. The findings, encapsulated in the 2023 ISG Provider Lens™ Healthcare Digital Services report, underscore a concerted move by healthcare providers and insurers towards embracing digital health tools, aiming to bolster the efficiency, accessibility, and quality of healthcare services.
At the heart of this digital shift are integrated electronic health records (EHRs) and patient-centric applications. These innovations are enabling healthcare organisations to monitor patients with greater precision, facilitate seamless data exchange among healthcare professionals, and offer tailored wellness advice directly to patients. The implications of such advancements are profound, enhancing patient care and operational efficiencies across the board.
Bob Krohn, a healthcare partner at ISG, highlights the transformative impact of this trend. He points out that as the industry gains a deeper understanding of the social determinants of health, there is a growing emphasis on utilising technology to promote health equity and outcome-focused care. This modernisation wave is not only about adopting new technologies but also about rethinking approaches to healthcare to ensure it is more inclusive and outcome-oriented.
A critical aspect of this transformation is the collaboration between providers and insurance companies. This partnership is pivotal in identifying and supporting the most vulnerable segments of the population. By integrating technology with a deep understanding of the social factors influencing health, the sector aims to foster behavioural changes that could lead to significant improvements in public health. Technologies such as EHRs, machine learning, and predictive analytics are at the forefront of these efforts, enabling a more personalised, holistic approach to healthcare.
The report also highlights a shift towards more cost-effective healthcare services, particularly under Medicare, through partnerships between providers and insurance companies. This move towards value-based care, which prioritises quality over quantity, is not just improving patient outcomes but is also presenting providers with new growth and competitive opportunities.
Furthermore, Generative AI (GenAI) is identified as a burgeoning technological wave poised to redefine the healthcare industry. With many organisations planning substantial investments in GenAI solutions over the next five years, there is anticipation of significant impacts on healthcare technology and economics. ISG predicts that GenAI will prompt a reevaluation of current projects, with technology service providers ready to guide enterprises through these transitions.
The exploration of healthcare technology trends extends to integrated health platforms and the increasing need for electronic medical record migration services. Moreover, the report delves into challenges such as talent shortages and the integration of new technologies with existing systems, offering insights and recommendations for addressing these issues.
The 2023 ISG Provider Lens™ Healthcare Digital Services report evaluates 39 providers across three categories: Payer Digital Transformation Services, Provider Digital Transformation Services, and Healthcare Platform Implementation Services. It recognises leaders in the field, including Accenture, Cognizant, and HCLTech, among others, for their outstanding contributions across various segments. Additionally, companies like CitiusTech and Persistent Systems are acknowledged as Rising Stars, indicating their promising potential in the healthcare digital services landscape.
This comprehensive report, available for subscribers or through a one-time purchase, offers an invaluable resource for understanding the dynamic changes underway in the U.S. healthcare sector and the digital innovations driving these changes forward.