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Online CPD Course for Healthcare Practitioners

 

Behaviour Change Skills: Person-Centred Communication

 

Your patients are not ignoring your advice. They are just not hearing it the way you think they are.

This skills-based online CPD course teaches you how to communicate in a way that patients actually receive – so your clinical expertise translates into real change.

 

Start Learning

£59.00

Created by CCH and behaviour change and healthcare education specialists at BCT

WATCH THE COURSE VIDEO

See inside the course – a walkthrough of the curriculum, learning format and what to expect when you enrol.

WHO THIS COURSE IS FOR

For healthcare professionals who sense there is a gap between what they say and what patients hear – and want to close it.

Ideal for: GPs, nurses, dietitians, physiotherapists, speech and language therapists, occupational therapists, pharmacists, psychologists, mental health professionals, and anyone who knows that clinical skills alone are not enough to help people change.

WHY PRACTITIONERS NEED THIS COURSE RIGHT NOW

You trained for years to give the right advice. But how much training did you get in making sure it lands? In busy clinics and rushed consultations, communication becomes transactional.
You explain, advise, recommend – and patients nod along. Then nothing changes. The cost? Patients who disengage, conditions that worsen, and your expertise going to waste.
Person-Centred Communication is the foundation to build on. Observe and label communication skills within a well-defined model, understand the evidence behind them, and plan how to implement them in practice.
In 2 hours, you will develop skills that transform conversations with patients, colleagues and teams – grounded in a framework you can use for life.
 

Person-Centred Communication answers critical questions:

1. Can you identify which communication skills work – and why they work?

Without a framework for observing and labelling effective skills, you rely on instinct. With a well-defined model you can recognise what makes communication person-centred and apply it consistently.

 2. Do you know the evidence behind communication approaches?

When patients or colleagues question your methods, can you refer to research? Understanding the evidence base strengthens your practice and your credibility.

3. How will you take these skills back into practice?

Learning skills in a course is one thing. Implementing them is another. You need a plan – and this course ensures you leave with one.

Start Your Practioner-Skills Training

WHAT WILL I BE ABLE TO DO?

After this course, you will:

  • Observe and label communication skills within a clear framework – Recognise effective person-centred skills in yourself and others, using a well-defined model
  • Describe how to use person-centred skills appropriately – Know which skills to use in different situations with patients, colleagues and in groups
  • Explain the impact of good communication – Understand how these skills influence both practitioner and patient experience and improve outcomes
  • Plan your implementation – Leave with clear next steps to embed these skills into your everyday practice
 

WHAT PRACTITIONERS SAY

“Excellent training! Even someone like me, who has been using behaviour change techniques in daily consultations, learnt something new!” 

– Anon, Person-Centred Communication

MEET YOUR EXPERT EDUCATORS

Developed in conjunction with CCH. Created by specialists who have spent decades at the intersection of behaviour change and healthcare education. This is not theory – it is what works.

Dympna Pearson

Registered Dietitian, MINT Trained

Dympna has spent over 15 years training NHS practitioners in behaviour change skills and is a published author on weight management..

Sam Howard

Registered Dietitian

Sam brings extensive NHS clinical experience and over ten years of delivering behaviour change training to healthcare professionals.

WHAT IS COVERED IN THE COURSE?

Part 1 – Course Content

  1. Course introduction & Questionnaire (10 min)
  2. Patient Experience (15 min)
  3. First Contact Skills (15 min)
  4. Phrasing and Questions (15 min)
  5. Reflecting Feelings (15 min)
  6. Providing Information Effectively (15 min)
  7. Use of Summaries (15 min)
  8. Further Reading (5 min)

Part 2 – Certificate

  1. Quiz (10 min)
  2. Certificate

Practical Resources

  • Toolkits to use in practice
  • Curated resources on behaviour change skills

HOW WILL I LEARN?

CCH courses follow best practice in online education. This skills-based online course combines expert teaching with practical application through:

  • Video lessons showing person-centred communication in patient consultations
  • Interactive e-Learning units and scenarios
  • Reflective exercises to practise skills in your own context
  • Downloadable transcripts and resources for continued skill development
  • End-of-course quiz and Certificate of Completion

FREQUENTLY ASKED QUESTIONS

Q: How long do I need to complete the course?

A: The course takes around two hours, but you can complete at your own pace and according to your schedule.

Q: Can I claim this for appraisal and revalidation?

A: Yes. You will receive 2 CPD hours and a Certificate of Completion for your portfolio.

Q: Do I need any prior training?

A: No. This course is designed as a foundation – suitable whether you are newly qualified or refreshing skills built over decades.

Q: Will this prepare me for the other Behaviour Change Skills courses?

A: Yes. Person-Centred Communication is the foundation. Enhancing Motivation and Applying CBT in Practice build directly on what you learn here.

IS THIS SHORT COURSE RIGHT FOR ME?

  • You want to build communication skills on a solid, evidence-based foundation
  • You are looking for skills that apply across all professional interactions – not just patient consultations
  • You want to observe and improve your own practice using a clear framework
  • You want preparation for more advanced behaviour change training (Enhancing Motivation, Applying CBT)

THE PRICE AND WHAT IS INCLUDED

Behaviour Change Skills: Person-Centred Communication

  • Course price: £59.00
  • 2 hours of expert-led CPD training
  • Reflective exercises to embed new skills
  • Downloadable transcripts for easy reference
  • CCH Certificate of Completion
  • Immediate access – start  learning in the next 10 minutes
Start Learning (£59.00)