“Digital health will just be healthcare”: Hospital chiefs predict seamless integration of healthcare and technology
Leading digital authorities within the healthcare sector foresee a more virtual, automated, and user-friendly health system in five years. Their vision includes seamless digital integration, a feature which has already begun to take shape across many hospitals, according to industry leaders interviewed by Becker’s, a leading healthcare publication.
Daniel Barchi, executive vice president and CIO of Chicago-based CommonSpirit Health, equates the evolution of digital health with the development of e-commerce, noting that just as electronic commerce became a mainstream aspect of business, so too will digital health simply become “health”. CommonSpirit, operating 143 hospitals in 22 states, is embracing this digital evolution by using its size and mission to leverage digital population health tools. These tools aggregate data to assist clinicians and patients in managing health and wellness.
Philadelphia-based Thomas Jefferson University and Jefferson Health’s executive vice president and chief information and digital officer, Nassar Nizami, expects to see a broad adoption, integration, and implementation of several technologies within the next five years. He asserts that digital health signifies a cultural revolution within traditional healthcare. The organisation is investing in enhancing its existing AI technology, which aids physicians in assessing cancer risk in lumps or nodules, stroke risk in CT scans, and the potential requirement for blood transfusions in patients. Moreover, the organisation is utilising automation in areas such as IT, human resources, sourcing and in its virtual nursing initiative. Jefferson’s telemedicine program, JeffConnect, showcases the effective use of mobile health and remote patient monitoring, and has served as a model for other healthcare systems.
Brenton Burns, executive vice president of UPMC Enterprises, points out that Pittsburgh-based UPMC is targeting increased access to care and efficiencies through automation in various departments, including call centres and scheduling. He emphasises that digital tools have enabled the healthcare provider to extend beyond traditional settings, offering care through diverse channels such as telemedicine and home visits. Accessible and interoperable data, he insists, are vital to success.
Cincinnati-based Bon Secours Mercy Health is also increasing its digital capacity, while concurrently assisting other health systems through its digital health subsidiary, Accrete Health Partners. Jason Szczuka, the organisation’s chief digital officer, describes how they are developing, investing, and partnering with industry leaders to optimise IT operations, improve patient access to care and unlock crucial data, analytics, and automation capabilities.
New Orleans-based Ochsner Health plans to expand its asynchronous virtual tools such as e-visits and e-consults, enhance its online scheduling system, and bolster its AI and remote monitoring capabilities, explains Denise Basow, MD, executive vice president and chief digital officer. The organisation is utilising technology to predict and prevent health issues, deliver personalised care, manage patients efficiently, and reduce total healthcare costs.
Orlando Health, in Florida, is investing in its foundational IT platforms, infrastructure, data, and analytics to enhance the connection between providers and patients, regardless of their geographical location. Novlet Mattis, the organisation’s senior vice president and chief digital and information officer, reveals plans for an enterprise digital platform infused with clinical decision support tools. She envisions digital health as a standard element of health and wellness management in five years, rather than a novel innovation.
Kelly Jo Golson, executive vice president and chief brand, communications and consumer experience officer at Charlotte, N.C.-based Advocate Health, affirms that their recent merger with Atrium Health and Advocate Aurora Health has enabled an acceleration in digital transformation. For Advocate Health, consumer-centricity is paramount. The strategy includes a flexible, dynamic platform that provides consistent experiences, simple scheduling, interconnected programs for remote patient monitoring, and the incorporation of 24-7 virtual access into clinical workflows.
Ardent Health Services, based in Nashville, Tenn., is endeavouring to make care easier to access, whether in-person or digital. The chief consumer officer, Reed Smith, predicts that in the future, digital health will be synonymous with healthcare, without any segregation in delivery methods. He anticipates that consumers will have more control, and healthcare providers will be able to offer more support, especially for less critical needs, as care delivery adapts to accommodate more individual, do-it-yourself approaches.